Refund and Replacement Policy

What is Covers & All's Refund and Replacement Policy?

We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it's in perfect condition before it reaches you. If, in the rare event, something isn't right, we're here to help. We accept returns on eligible items within 30 days of delivery, following the terms outlined below:


Eligibility for Refunds and Replacements

1. For Non-Custom Products

  • Refunds or replacements for non-custom products are available only if the items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
  • While Covers & All will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.

2. For Custom Products

  • Custom products are made to order specifically for you and are eligible for replacements only. No refunds will be issued. These items can be replaced only if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
  • Exclusions: We cannot accept replacements for minor variations in color, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalization mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customization details are correct before submitting your order.

3. For Close-Out Products

  • Close-out products are eligible for replacements only and no refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping or if there is an error in customization.

How to Request a Refund or Replacement?

  1. Notify Us within the Return Window (30 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
  2. Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
  3. Condition for Returns: Kindly ensure the product is in its original, unused condition when returned.

Please note that the final decision regarding a replacement, refund, or other resolution will be made by Covers & All. However, we are committed to ensuring a fair and satisfactory outcome for our customers.

Covers & All AU - the Best Online Store for Customisable & Personalised Outdoor Covers & Tarps

Covers & All is a global manufacturer specialising in custom covers, tarps and other outdoor furniture covers to shield everything from your residential avenue to heavy-duty commercial spaces. As pioneers of customised covering solutions, we have revolutionized the one-size-fits-all cover industry. With our cutting-edge technology in conjunction with our state-of-the-art machinery, we ensure you get superior quality custom-made products delivered at your doorstep.

We offer a diverse range of outdoor products that cater to different shading and covering needs. This includes tear, waterproof, and UV-resistant covers, tarps, and various outdoor products, custom-made to suit your requirements. Whether you require covers for your outdoor furniture covers, industrial curtains, sunshades, cushion and pillow covers, or automobile, our collection has got you covered with durable options.

Explore and buy our unique covers precisely tailored to your specifications in terms of size, material, colour, and even shape!

In addition to our custom-made covers, we have a selection of fixed covers that are designed to fit standard sizes, guaranteeing a perfect fit as per your requirements. With our user-friendly online personalising tool, you can also instantly brand bespoke covers with your company logo, design, or quote.

Our fabric collection features a wide range of robust fabrics suitable for diverse applications, weather conditions, climates, and regions. From lightweight to heavy-duty, breathable to mildew resistant, or waterproof to UV resistant, we have got different weatherproof fabric options to match your unique needs. Read more